Google free ebooks download kindle Uncommon Service: How to Win by Putting Customers at the Core of Your Business 9781422133316 by Frances Frei, Anne Morriss English version

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

by Frances Frei, Anne Morriss

Publisher: Harvard Business Review Press
ISBN: 9781422133316
Pages: 272
Format: pdf, ePub, mobi, fb2
File size: 7 Mb
Date posting: 2020-10-22
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Description

A Holmes said when someone tries to sell us a simple answer to a complex problem it will be simplistic and worthless. But if someone first grands deeply through the complexity, and then offers a simple explanation, it is priceless. Frei and Morriss heve distilled a very complicated problem-the managing of service businesses-into this simple and priceless book. It truly is a delight to read.